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Jerry Silva To Lead Global Retail Banking Practice At IDC Financial Insights
August 20, 2013 Financial technology industry veteran Jerry Silva is joining is joining Framingham, Mass.-based analyst firm IDC Financial Insights as Research Director. Silva will be responsible for...
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Why Contact Centers Are Key To Banks’ Multi-Channel Strategies
August 22, 2013 Don’t overlook the importance of the contact center in your multi-channel delivery strategy. That advice to banks was offered by long-time fintech industry figure Jerry Silva, who...
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